Each awards store is different, but if you have a policy in your store that you do not take responsibility for nicks, scratches, dents, etc. on items brought into your store for engraving, you can print a generic waiver of responsibility and have the customer sign that they acknowledge your policy on the matter. You can also request this printout to automatically print if a specific Order Line item is sold (See Waiver Form Setup).
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Related Topics
Printing/E-Mailing Orders
Order Acknowledgement without Payment Details
Order Acknowledgement with Payment Details
Credit Card Authorization
Order Attachment
Pro-Forma Invoice
Order Received by Signature Page
Customer Proof Signoff
Packing Slip
Sales Tax Exemption Request
Internal Pick Ticket
Internal Proof Attachment
Internal Work Order
Internal Shipping Notification