Sending internal e-mails are used to send information to other staff members within your business. This can be useful if you have a question on an order or need to let another associate know something about an order. To send an internal e-mail click on Send Internal E-Mail in the Additional Order Options/Action area near the bottom of the  Maintain Order screen

 

 

The Compose E-Mail Message window will open and will allow you to select who you want to send a message to by double clicking on the yellow background text area (see Understanding Yellow Background Fields) of the Associate Recipients block

 

You can check the Notify When E-Mail Read box if you want to be notified when the e-mail has been read. Create your message and click Send E-Mail in the upper right of the screen to send your e-mail. 

 

When the e-mail is sent, an icon will appear at the top of all order screens on computers where the associates you sent your message to are logged on as shown below.

 

 

To read your internal e-mail, simply double click on the icon shown above or the Associates tab at the top then internal e-mails as shown below (see Associate Internal E-Mails)

 

Once you click on either the Icon or the Associates/internal e-mails tabs the Work with Associate e-mails window will pop open (see Associate Internal E-Mails to learn more).